Overview
By placing an order through Decorums.shop. you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.
90 Days Return Policy
We have a 90 days return policy, which means you have 90 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Process
To start a return, you can contact us [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damaged And Wrong Products Or Issues
Please check your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To return your product, you should contact us at [email protected].
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Exchanges
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item, please contact us at [email protected].
Restocking Fee
There is no restocking fee for all products all over the USA.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact Us
If you have any further questions, please don’t hesitate to contact us:
Mail: [email protected]
Phone: +447537131571
Address: 30 Leicester Road, Blaby, Leicester, Leicestershire, United Kingdom, LE8 4GQ
Working Time: Mon-Sat: 9 AM – 5 PM.